Closing the gap between starting and final pricing for virtual tax prep services, boosting completion rates from 53% → 88%
Showcase
Core UX
Financial services
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Reducing abandonment by 1.5% by showing clear explanations that helped customers understand how their tax pro got their tax return results
Core UX
Financial services
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A very brief overview of how H&R Block created 3-year road map to fix their virtual tax prep experience
Core UX
Financial services
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Uniting book lovers through lively discussions, community and personalized book recommendations
MVP
Mobile app
Social media
Startup
Helping patients evaluate and choose their doctors/women's healthcare teams
MVP
Healthcare
Desktop
Startup

What it's like to work with me:
David Marshall | Engineer | H&R Block
Chelsee Glover-Odom | Founder | Shelfi
Madison Read | UX Designer | H&R Block
“I’ve appreciated working with Ali so far even though it’s been brief. She’s asked thoughtful questions to understand the user problem and understand that our project is a hot item. I also appreciate her candor when kicking off the ticket on Monday about how this is more of a business problem than a client problem, but she’d try to find a clear way that this business problem will help with clients."
Brittany Pearl | Product Manager | H&R Block










